Qualitative benefits

Extending the life of the equipment maintained by Etablissements Cros who retain ownership of it.

Strengthening cooperation within and outside the company.

Increased competence and greater ability to invest in human resources.

The offer is better suited to the needs of customers, who:

• Do not have to bear the risk of investing in equipment
• Do not have to bear the cost of setting it up
• Decrease and harmonize their bills (the bill corresponds to monthly consumption, while heat recovery provides a better return on investment)
• Can focus on their area of expertise
• Improve their energy performance and meet ISO standards

Stages of the initiative

Building a range of remote monitoring and on-call services for some customers

Becoming aware that the functional service economy model can be applied to the activity

2013-2014: Support from CIRIDD and Institut Inspire

Today, the functional service economy is truly embedded in the company’s vision. 

Obstacles

Plants take longer to set up because contracts are more complex (they are for 3 to 10 years, and negotiations are longer) and the offer is more specialized.

By retaining ownership of the equipment, the risks are higher for Etablissements Cros. They had to change the way they worked with their different partners to incorporate this parameter.

The process to move from ownership to use of equipment takes time, and is done in several stages. The heat recovery solution is not applicable to all installations: it depends on their size, how close they are to the heating plant, etc.

Levers

Support from people outside the company has made it possible to widen the scope of possibilities and develop the initiative

The use of relatively long contracts makes it possible to be free of economic fluctuations and cyclical effects. 

Image credits: Etablissements Cros

Areas of activity

• Energy
• Industry

Resources

• Energy efficiency
• Unavoidable and recovered energy
• Heating networks