Many offices don’t buy printers, lighting systems, computers or carpets anymore. To reduce their costs, they prefer to buy copies per page from Xerox, light per lux from Philips, compute capacity by the hour from Amazon, or carpet per month from Desso.
Switching to pay per use services is a great way to reduce or eliminate capital intensive investments such as hardware and facilities, while significantly curtailing overhead costs in management and maintenance. Yet, if such services are common on the office floor, they still barely go through the factory door. Despite the benefits, many purchasing departments prefer to keep buying equipment and products rather than their usage.
But, slowly, change happens. In France for example, several companies have chosen to shift from sales to a performance-based model to improve their competitiveness.
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